FAQs

What is the refund policy?

Canceled event rentals will be refunded according to the following schedule and dependent on the amount of prior notice received by Ice at Santa Monica. Refund requests may be submitted via Eventbrite or emailed to ice@downtownsm.com. Please note that Eventbrite has recently changed its refund policy and will no longer refund their transaction processing fee. You can read more about their policy here.

 

Notice Received Refund Issued
0 to 3 Days Prior to Event Not Eligible for Refund
4 to 13 Days Prior to Event Full Refund Less $150 Deposit Per Cabana
14= Days Prior to Event Full Refund Less $50 Deposit Per Cabana

 

*Events canceled by an Ice at Santa Monica staff member due to a closure for inclement weather or other service interruption may be rescheduled or refunded less $50 deposit per cabana.


What is included in the event cabana rental?

An event cabana rental ensures exclusive use of one 20'x20' cabana for two hours. Cabanas are equipped with three tables, tablecloths, and 16 chairs.

*Please keep in mind that your two hour time frame includes time to set up and teardown your event.


What are my catering options?
Food and beverage options are available through Ice at Santa Monica's concession partner The Gallery. Once you have booked your event, a representative from The Gallery will contact you to share menu options and take your catering order.


Can I decorate the cabanas?
Yes, you can bring decorations that you will be responsible for installing and removing within your two hour timeframe. We do not have ladders so keep decorations to just arm's length reach. No confetti or silly string as it is difficult to clean off the flooring. We ask that you leave the cabana the way it was when you arrived.

 

Can I have access to electricity?
We do not have power sources in the cabanas. The cabanas come with decorative lighting for evening events.


Is there a limit on the number of attendees for an event?
Your event can include any number of skaters at the standard admission rate of $12.50 per skater. Spectators who will not be on the ice are always free of charge. A single event cabana measures 20'x20' and can comfortably accommodate up to 25 people with seating provided for 16. Larger events exceeding 25 people may require the rental of multiple cabanas.


Can I host an event longer than two hours?
The standard time for parties at Ice at Santa Monica is two hours. To schedule an event longer than two hours, you may complete a second registration for an additional time block. Please register using the same name and contact information.


Can I rent out Ice at Santa Monica to host a private event?
Ice at Santa Monica may be made available from time to time for private events hosted before or after general hours of operation. To discuss your event plans, contact Ice at Santa Monica at ice@downtownsm.com or call 310.260.1199.


Do I have to bring my printed registration to the event?
A printed registration will speed up your check-in process, but your reservation may also be located with a standard photo identification.


What are my parking/transportation options for getting to the event?
Multiple public parking structures are located on 2nd and 4th Streets, within walking distance of Ice at Santa Monica. Parking is free for the first 90 minutes and subject to a daily maximum of $25. You can also arrive at Ice at Santa Monica by Big Blue Bus or via the Metro Expo light rail line.


Where can I contact the organizer with any questions?
For questions or further assistance, please contact Ice at Santa Monica via email at ice@downtownsm.com or via phone at 310.260.1199.