Downtown Santa Monica Hospitality Ambassadors are the friendly, familiar faces of the district, welcoming visitors and assisting them with a host of issues ranging from business recommendations to locating lost items.
Hospitality and Customer Service: Actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide assistance, including:
• Provide information and recommendations to visitors
• Give directions to local businesses and transportation options
• Escort visitors and employees safely to and from vehicles and businesses upon request
• Help visitors fnd vehicles in parking structures
• Aid visitors with vehicle trouble
• Work with the Santa Monica Police Department to locate lost items
Observe and Report: Watchful for unwanted behaviors or criminal activity and report an accurate description of persons, vehicles, and other similar identifiers to the Safety Ambassadors.
Stakeholder Relations: Responsible for making a specified number of visits to district businesses to share information and make professional contact on behalf of DTSM.
Special Event Assistance: Assist DTSM with setup and removal of Promenade events and activities.
Reporting: Provide written reports of broken infrastructure, graffiti on private property, and log all daily engagements in our mobile data-tracking app.
Professionalism: Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall DTSM standards of expected professionalism.
Hospitality Ambassadors are available 6:30am-12:30am, daily.
Need Assistance? Call or text, 310.877.7731.
Below is a breakdown of hour ambassador hours are allocated.
|Safety/Dispatch Operations Manager||40|
Below is a chart detailing which tasks ambassadors are charged with.
|Welcome visitors to the district||x||x||x||x|
|Provide information to visitors||x||x||x||x|
|Aid visitors with vehicle trouble||x||x||x||x|
|Locate and return lost items||x||x||x||x|
|Provide safety escort services for visitors and
|Visit businesses to ensure they are informed of
the latest downtown happenings
|Communicate w/ Promenade buskers to ensure
|Setup and remove Promenade events and activities||x||x|
|Public restroom monitoring and custodial services||x||x|
|Remove debris from sidewalks, alleys & structures||x||x||x||x|
|Wipe down high touch surfaces||x||x||x||x|
|Run M30 sweeper in the parking structures||x|
|Nightly deep clean of public restrooms||x|
|Sweep, mop, and wipe down parking
structure stairwells and landing areas
|Conduct pan and broom maintenance in parking
|Level off and wipe down trash cans, remove
and replace bags if necessary
|Remove or paint over graffiti||x||x|
|Clean up spills as necessary||x||x|
|Observe and report maintenance issues for the city||x||x||x||x|
|Serve as a deterrent for unwanted/criminal activity||x||x||x|
|Respond to calls for service as needed||x||x||x||x|
|Observe and report unwanted/criminal activity||x||x||x||x|
|Request compliance from persons engaged in public
|Monitor doorways, stairwells and elevators for
individuals sleeping or loitering
|Coordinate with SMPD/HLP Team||x||x|
|Trained to deal with incidents of mental illness||x||x|
|Engage with street residents and direct to services||x|
|Possess a Guard Card issued by the CA Bureau of
Security and Investigative Service.