Hospitality Ambassadors

Downtown Santa Monica Hospitality Ambassadors are the friendly, familiar faces of the district, welcoming visitors and assisting them with a host of issues ranging from business recommendations to locating lost items.

 

Hospitality and Customer Service: Actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide assistance, including:
• Provide information and recommendations to visitors
• Give directions to local businesses and transportation options
• Escort visitors and employees safely to and from vehicles and businesses upon request
• Help visitors fnd vehicles in parking structures
• Aid visitors with vehicle trouble
• Work with the Santa Monica Police Department to locate lost items


Observe and Report: Watchful for unwanted behaviors or criminal activity and report an accurate description of persons, vehicles, and other similar identifiers to the Safety Ambassadors.

 

Stakeholder Relations: Responsible for making a specified number of visits to district businesses to share information and make professional contact on behalf of DTSM.


Special Event Assistance: Assist DTSM with setup and removal of Promenade events and activities.
Reporting: Provide written reports of broken infrastructure, graffiti on private property, and log all daily engagements in our mobile data-tracking app.


Professionalism: Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall DTSM standards of expected professionalism.

  

Hospitality Ambassadors are available 6:30am-12:30am, daily.
Need Assistance? Call or text, 310.877.7731.

Weekly Hours

Below is a breakdown of hour ambassador hours are allocated.

Ambassador Weekly Hours
Hospitality 1,340
Maintenance 764
Machine Operators 60
Safety/QOL Team 464
Dispatch 280
Admin Assistant 16
Team Leader 232
Safety/Dispatch Operations Manager 40
Operations Manager 40
General Manager 40
Weekly Total 3,276
Annual Total 170,352
Task Matrix

Below is a chart detailing which tasks ambassadors are charged with. 

Ambassador Task Hospi-
tality

Mainte-
nance

Safety QOL
Welcome visitors to the district x x x x
Provide information to visitors x x x x
Give directions x x x x
Aid visitors with vehicle trouble x x x x
Locate and return lost items x x x x
Provide safety escort services for visitors and
employees
x   x x
Visit businesses to ensure they are informed of
the latest downtown happenings
x   x x
Communicate w/ Promenade buskers to ensure
regulation compliance
    x  
Setup and remove Promenade events and activities x x    
Public restroom monitoring and custodial services x x    
Remove debris from sidewalks, alleys & structures x x x x
Wipe down high touch surfaces x x x x
Run M30 sweeper in the parking structures   x    
Nightly deep clean of public restrooms   x    
Sweep, mop, and wipe down parking
structure stairwells and landing areas
  x    
Conduct pan and broom maintenance in parking
structures
  x    
Level off and wipe down trash cans, remove
and replace bags if necessary
  x    
Remove or paint over graffiti x x    
Clean up spills as necessary x x    
Observe and report maintenance issues for the city x x x x
Serve as a deterrent for unwanted/criminal activity x   x x
Respond to calls for service as needed x x x x
Observe and report unwanted/criminal activity x x x x
Request compliance from persons engaged in public
nuisance activities
    x x
Monitor doorways, stairwells and elevators for
individuals sleeping or loitering
    x x
Coordinate with SMPD/HLP Team     x x
Trained to deal with incidents of mental illness     x x
Engage with street residents and direct to services       x
Possess a Guard Card issued by the CA Bureau of
Security and Investigative Service.
    x x